Missing, damaged or incomplete orders

If your order arrives damaged or incomplete, please contact us within 24 hours quoting your order number and detailing the problem with your items.

Refunds/Returns & Exchanges 

Returns for Damaged, Incorrect, or Faulty Items

If you receive an item that is damaged in transit, incorrect, or faulty, please contact us within 7 days of delivery. We will offer a refund or replacement once the item has been returned and inspected.

Returned items should be unused and, where possible, in their original packaging.

If an item is returned as faulty but, upon inspection, is found to be free from defects and in full working order, the customer may be responsible for the return shipping costs and any applicable redelivery charges.

Our courier (DHL) will attempt to deliver your order on 2 separate occasions. An email and text will be sent with the tracking details with an approximate time of the delivery, should your order still remain undelivered because you are not available to receive, it well then be automatically returned to us via DHL. In this case, the cost of the delivery will be bourn by the customer.

Personalized garments cannot be exchanged unless faulty.

Manufacturers Guarantee

All our goods have a 12 month manufactures guarantee

Please return the faulty item's with the receipt and we'll usually be able to repair it for you. If we can't offer a repair, we'll usually give you a replacement. This does not affect your statutory rights.

Claims for damage to goods must be noted at the time of delivery and notified to Camping and Caravan Direct in writing within 3 days of delivery to you. Goods returned will be accepted entirely at Camping and Caravan Direct discretion within 30 days of delivery to you provided that they are returned unused, in perfect condition and in their original packaging. You must contact us for authorization to return goods on our Customer Services Return Line 0191 454 7244. Any goods returned to Camping and Caravan Direct without authorization or which are not in the condition set out above will be rejected and returned to you at your cost. Camping and Caravan Direct reserves the right to charge an administration fee on all returns.

Where goods do not appear in a Camping and Caravan Direct publication (including but not limited to our catalog, brochure, leaflet or website) and are specially ordered for you, Camping and Caravan Direct will only accept the return of the goods if they are defective and returned within 30 days of delivery to you. This also applies to goods that have been embroidered and goods that have been customized.

Please note we reserve the right to charge a 15% re-stocking fee on all returned non faulty items